Shipping & Returns

RETURNS

A refund is allowed only if the item is out of stock.

Stock list will be updated daily, however we apologise for any inconvenience caused if there is a shortage of items at the point of payment.
Refund will be made if the purchased item is out of stock. Order discount will be calculated based on the total number of items purchased.

We suggest that if there are any defective goods or wrong item shipped, please contact us: cooldealssg@gmail.com

  • Self Collection: For defective item / wrong item received: please email photographic proof to us within 3 days after receiving the products
  • Local Postage: For defective item / wrong item received; please email photographic proof to us within 7 days after we send out the parcel.
  • Overseas:For defective item / wrong item received; please email photographic proof to us within 3 days after receiving the products

 

Buyers will bear the full shipping cost of returning defective or wrongly shipped items (from buyer to Express Publicity). Buyer are to ensure the incorrect or defective item(s) to reach our office. Item must be in original condition..(such as unwash, tag attached, no perfume smell etc…)

Refund

We will take 3-5 working days to process the transaction.

*Express Publicity reserves the rights to make final decision on approving requests for refunds

Product Lead Time

All items are kept in our overseas warehouse therefore we able to sell our product at a low prices. No minimum order required.

After payment verified, goods will normally arrive within 5-10 working days. (Singapore)

After payment verified, goods will normally arrive within 10-20 working days.(Overseas)

Post within Singapore

Normal Mail (No Tracking ID & No Insurance) – Package will be delivered to the mailbox directly if the parcel is too big singpost postman will send to your doorstep. In case of unsuccessful delivery, the postman will leave a collection slip on your door or mailbox for collection at the nearest post office. No tracking number is available for normal mail.

  • 100g – 249g: $1.20
  • 250g – 499g: $1.70
  • 500g – 999g: $2.75
  • 1000g – 1999g: $3.55
  • 2000g above please refer to Courier Service

Registered Mail (Tracking ID + Insurance) – Package will be delivered directly to the doorstep of the address issued. Tracking number is available. In case of unsuccessful delivery, the postman will leave a collection slip on your door or mailbox for collection at the nearest post office.

  • 100g – 249g: $3.44 (Registered Mail)
  • 250g – 499g: $3.94 (Registered Mail)
  • 500g – 999g: $4.99 (Registered Mail)
  • 1000g or above please refer to Courier Service

Courier Service (Door to Door Delivery with Tracking ID + Insurance) – Package will be delivered directly to the doorstep of the address issued. Tracking number is available. In case of unsuccessful delivery, you may also request free redelivery

  • $6.00 under 1kg
  • $6.00 under 2kg
  • $8.00 under 4kg
  • $10.00 under 6kg
  • $12.00 under 8kg
  • $20.00 under 10kg
  • $25.00 under 30kg

We shall not be held responsible for lost mail by normal postage. We strongly recommend customers to use Registered mail / Courier Service
*** All product weight stated in our website are estimation weight. We will charge according to the given estimation weight in our website.

Self Collection

For self collection by appointment only, it will only be available at

Blk 138 Rivervale Street
#15-758
Singapore 540138

  • Strictly on Saturday 9.30am – 12.30pm
 (excluding public holidays)
  • Please arrange your appointment one day in advance
  • Call us 96608686 between 9.00am to 6:00pm (Monday-Friday) Excluding public holidays
  • Invoice MUST be presented for collection.

Get your Invoice: Log in – Orders History – Invoice

* Timing for self collection may be subject to change.
* Items must be collected within 3 months.
* If your Order with self-collection has not been collected for more than 3 months, we will mail out by singpost normal mail to your shipping address without prior notice. Express Publicity shall not be held any responsible for any lost mail by normal postage.

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